If your payment for your order cleared before 3pm GMT, it is 99% likely that our warehouse has dispatched your order already.
Otherwise, your order will be processed and dispatched the next working day (i.e. not the weekend, or a UK holiday).
When can you expect your order?
UK
You should expect delivery between 1 - 3 days after dispatch normally. Please be patient, it has sometimes taken up to 7 working days for 1st Class delivery. You should allow for some delay over busy holiday periods. Orders upgraded to Priority Dispatch will get priority over standard delivery packages.
Europe
Royal Mail packages usually take between 3 - 6 working days after dispatch. Please be patient, it can sometimes take up to 10 working days - due to customs, and cross-country transit. You should allow for some delay over busy holiday periods. Orders upgraded to Priority Dispatch will get priority over standard delivery packages.
USA
Royal Mail packages usually take between 5 - 10 working days after dispatch to get from our warehouse in the UK to the US. Please be patient, it can sometimes take up to 3 weeks due to customs and international transit. Your should allow for some delay over busy holiday periods. Orders upgraded to Priority Dispatch will get priority over standard delivery packages.
Rest of the World
Royal Mail packages usually take between 5 - 15 working days after dispatch from our warehouse. Please be patient and allow longer over busy holiday periods. Orders upgraded to Priority Dispatch will get priority over standard delivery packages.
Should your package not arrive within these times, it may be that it has been delayed in customs if you are not in the UK. In these cases, please check with your local post office or customs office. You are responsible for any local customs issues you may face, but in 99% of cases, we've had no problems reported.
Tracking
In most cases, we will only issue you with an online tracking code if you have purchased the tracking upgrade with your order.
In case of delays however, we do have to wait for their recommended period before we can chase up on any slow, or missing packages.
In 99.9% of cases, there will be no issues with normal 1st class shipping. Royal Mail is actually very good at what they do.